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Frequently asked questions
Welcome to our FAQ page. Here you will find answers to the most common questions we receive from our customers, making it easier for you to find the information you need. Whether you are looking for guidance on ordering filters or information about pickup and delivery, you will find the answers here.
If you do not find the answer to your question, please feel free to contact us directly. We are happy to assist you.
Yes. In our customer portal, you can search for filters that match your specific machines and equipment. If you are unsure which filters you need, our team is available to provide guidance and recommendations.
Delivery time depends on stock availability and your location. Standard delivery is typically within 1–5 business days.For made to order items, delivery is normally 10–14 days. Custom manufactured filters may have longer lead times. Please contact us if you need confirmation of delivery time for a specific product.
No. You can visit our head office, send us an email at post@ditech.no, or call us at +47 33 30 68 00 to place an order.
The customer portal is available to registered customers. You can request access by contacting us, or register directly through our website.
If you have received an incorrect filter, please complete the return form Returns form and contact our customer service to arrange a return or replacement.Kindly provide the order number and product details to ensure efficient handling.
Our terms and conditions for returns and claims can be found here:
f you have forgotten your password, click “Forgot password” on the login page and follow the instructions to reset it.Alternatively, you may use the password reset button provided.
Forgot Password
We are open for order pickup and filter purchases Monday to Friday from 07:30 to 16:00.
Questions? Please contact us. post@ditech.no
Invoices may be sent to our accounts department by email at invoice@ditech.no.Please include relevant reference information to ensure prompt and accurate processing.
We offer EHF invoicing and standard invoicing for business customers. Payment terms and alternative payment solutions are agreed upon during customer registration.
Shipping costs vary depending on the weight, volume, and destination of your order. The final shipping cost will be shown on the invoice once the order has been packed.
Filters can be collected from the customer reception at our warehouse located at Borgeskogen 13, Stokke, Sandefjord. Please arrange pickup in advance.
We also offer delivery directly to your preferred address.