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Improved purchasing control through role based access
Recent enhancements to Ditech’s customer portal reflect real customer insight and practical needs, with a clear focus on improved control, defined responsibilities, and a more efficient purchasing process.
Customer portal designed for complex organizations
Many of our customers operate within complex organizational structures. Groups, shipping companies, and organizations with decentralized operations require solutions that allow local flexibility while maintaining centralized control and accountability.
Ditech’s customer portal brings the entire purchasing process into a single system. Orders can be placed where the need arises, while purchasing authority and approvals are managed at the appropriate level within the organization.
Explore our new features:
- Role based access control
- Approval workflows
- Purchase on behalf of others
- Optional PO requirement
Short version
- Gain full control of purchasing with role based access and approval workflows, ideal for organisations with multiple departments or customer numbers.
- Ensure a structured, traceable, and efficient ordering process with customised roles and automatic approval notifications.
- Optionally enable a PO requirement for improved control, structure, and internal compliance in purchasing processes.
Optional PO requirement
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For organizations that require additional control, a mandatory PO number can be enforced before an order can be completed.
- Orders cannot be submitted without a registered PO number
- The PO number follows the order throughout the entire process
- Simplifies alignment with internal procedures and financial systems
- Fully optional and configurable to match the customer’s internal policies
Order approval workflow
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The approval workflow ensures that all orders are reviewed before being submitted. This creates a structured, traceable, and efficient purchasing process.
The requester selects an approver before submitting the order
The approver receives an email with direct access to the order
The order can be approved, rejected, or commented on
The requester automatically receives the order status and any associated comments
Purchase on behalf of others
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The purchase on behalf of functionality allows users to place orders for other units within the organization without switching user accounts or logins.
Head office or purchasing managers can order on behalf of departments or vessels
Simplifies purchasing in organizations with decentralized operations
Provides improved visibility and control across the organization
Reduces the need for multiple user accounts and logins
New features in the customer portal
The latest features in Ditech’s customer portal are driven by direct customer feedback and real operational needs. The objective has been to strengthen control, clarify responsibilities, and support a more structured and efficient purchasing process.
Role based access control
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Define who can place orders, approve purchases, and complete transactions. The functionality is tailored to the organization’s structure and purchasing workflows.
Roles can be configured across multiple customer accounts
Purchasing authority can be centralized while ordering is handled locally
Well suited for groups, shipping companies, and organizations with multiple business units
Provides clear role definition and accountability throughout the purchasing process
The solution provides clear advantages for organizations seeking greater structure and efficiency in their purchasing operations:
- Improved control over purchasing and costs
- Clear role definitions and accountability
- Documented and fully traceable decision making
- Optional enforcement of PO number requirements
- Reduced risk of ordering errors
- More efficient collaboration across departments and organizational levels
- All purchasing activities managed in one portal, tailored to your organization’s structure and workflows
Role based access control allows you to assign different permissions and responsibilities to users based on your organizational structure, such as purchaser, approver, or requester.
Contact us by phone or email, and we will help you configure and activate the new functionality to suit your organization.
Yes. The solution is designed for organizations with multiple departments, vessels, or subsidiaries, allowing roles to be configured across all customer accounts you manage.